Privacy Policy for CoreLabs Global

Effective Date: 01st September, 2024
Last Updated: 10th December, 2024

CoreLabs Global (“we,” “us,” or “our”) is dedicated to protecting the privacy of all individuals who interact with our services, website, and applications. This Privacy Policy outlines the types of data we collect, how we use and protect it, and the rights you have regarding your personal information.

1. Information We Collect

We collect various types of information to deliver services effectively and enhance your experience. The data categories include:

Personal Identifiable Information (PII):

  • Name, email address, phone number, company/organization details, job title, and physical address.
  • Identification documents if required for service access or legal compliance.

Technical Information:

  • IP address, browser type, operating system, device type, and unique device identifiers.
  • Log files that capture activities like clicks, page views, and errors for debugging purposes.

Usage Data:

  • Metrics such as time spent on the platform, pages accessed, and interaction patterns.
  • Data from customer support interactions (emails, chats, or calls).

Cookies and Similar Technologies:

  • Small files stored on your device to improve functionality, remember preferences, and analyze usage. Examples include session cookies and persistent cookies.
  • Tracking pixels used in marketing emails to understand engagement.

2. How We Use Your Information

The collected information serves several purposes:

Service Provision and Enhancement:

  • To provide, operate, and maintain our website and services.
  • To personalize your experience by remembering preferences and recommending relevant content.

Communication:

  • To respond to inquiries, provide customer support, and deliver critical updates.
  • For marketing purposes, such as sending newsletters and promotional materials.

Analytics and Research:

  • To monitor service performance, detect fraudulent activity, and understand user behavior.
  • For internal audits, research, and statistical analysis to optimize service delivery.

Compliance and Legal Obligations:

  • To adhere to legal and regulatory requirements.
  • To resolve disputes, enforce terms, and prevent misuse or unauthorized access to services.

3. Sharing of Information

We respect your data and only share it when necessary:

With Service Providers:

  • Third-party vendors for hosting, analytics, payment processing, and marketing automation.

In Legal or Regulatory Situations:

  • When compelled by law, court orders, or government authorities.
  • To protect the rights, safety, and property of CoreLabs Global and its users.

During Business Transactions:

  • In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Maintain user sessions during site visits.
  • Enable website features such as remembering login credentials.
  • Track analytics through tools like Google Analytics.

User Options:

  • You can control cookie preferences via browser settings or dedicated cookie consent banners.
  • Disabling cookies may limit your experience on our platform.

5. Data Security

We prioritize the security of your information through the following measures:

  • Technical Safeguards: Encryption protocols for data transmission and storage.
  • Organizational Safeguards: Restricted access to personal data based on roles and responsibilities.
  • Incident Response: Regularly monitored systems to detect and mitigate breaches.

Despite our best efforts, no system is impenetrable. We encourage users to use strong passwords and secure devices when accessing our services.

6. International Data Transfers

For users outside Ghana, data may be transferred to servers in other jurisdictions. To ensure compliance with data protection laws like GDPR, we use:

  • Standard Contractual Clauses for secure transfers.
  • Certifications and adherence to frameworks like Privacy Shield (where applicable).

7. Your Privacy Rights

We respect your rights regarding your personal data:

General Rights:

  • Access your personal data and request copies.
  • Update or correct inaccuracies in your information.
  • Delete data no longer needed for its original purpose.

For California Residents (CCPA):

  • Request disclosure of personal data categories and the purposes for which they are used.
  • Opt-out of the “sale” of personal data.
  • Request the deletion of specific personal information (subject to legal exemptions).

For EU Residents (GDPR):

  • Right to data portability and objection to automated processing.
  • Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at corelabsglobal@gmail.com.

8. Retention of Data

We retain personal data only as long as:

  • Necessary for service provision.
  • Required for compliance with legal and regulatory obligations.
  • Relevant for business purposes like resolving disputes or enforcing agreements.

After this period, data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under the age of 13. If we discover that a child’s information has been collected, we will take immediate steps to delete it. Parents and guardians can contact us to request data removal.

10. Policy Updates

This Privacy Policy is reviewed periodically. Significant changes will be communicated via email or platform notifications. Continued use of our services indicates acceptance of the revised terms.

11. Contact Us

For questions, feedback, or privacy concerns, reach us at:

Mailing Address: Friedrich-Ebert-Straße 10,97421 Schweinfurt, Germany

Email: corelabsglobal@gmail.com

Phone:  +49 152 213 57985